OUR COMMITMENT

Our Commitment to you

You will receive friendly, courteous professional service. You will be respected and not taken for granted.

We will honour our commitments to you absolutely.

Our programs will rarely, if ever, be the cheapest on the market. They will always be of an exceptional quality and designed to help you add significant value to your business.

You will always be able to seek our help to implement any improvement ideas or programs in your business.

We believe totally that your perception of our performance is always the reality. That's why your feedback is critical in helping us to innovate and improve. We're always looking forward to your ideas, your comments, and your suggestions.

The way we communicate with each other is important to you (and therefore to us). As part of that process, we will acknowledge any communication you have with us by the end of the next working day.

We will be honest, truthful and "up-front" with you at all times. We expect you'd be like that too. That way, we'll build a long-term and valuable relationship with each other.

Our people have the authority to make decisions for you without the need for referral.

We will communicate with you frequently, making recommendations to help you build a better business and building a win-win and long-term partnership with you. We naturally expect you to communicate frequently with us too.

Your Commitment to us

You will be open, frank and honest with us at all times. You will let us know immediately of any concerns you have about our work together.

You (and your team) will give us all the information we need to help you to achieve your goals.

You will make the time available to work on things you've agreed upon with us to work on within your practice.

You agree to listen to any advice we offer (we acknowledge your absolute right to accept or reject that advice).

You agree to meet & respect the deadlines we mutually set (or in very extreme cases, let us know well in advance of your inability to do so for reasons outside of your control).

You will pay your accounts with us by the due date specified on the invoice.

You will give consideration to referring us to at least two other business owners who you believe would benefit from working with us.